Armen and I had a great first show together. We listened to a lot of dealers and collectors and learned about their online buying and selling habits. We're still compiling results, but here are some clear patterns we have observed:
- Collectors and Dealers want to have relationships with the people they do business with...buying and selling coins is not an "anonymous commodity" business.
- eBay sellers resent being strong-armed into using PayPal. The Dealers we spoke to said that for the most part, people are trustworthy. They're happy to take checks and actually prefer them in many cases.
- eBay sellers also feel that fees have become too high - especially when a reserve price is set.
- eBay has also become a bit anti-seller, not hearing out their half of the story and investigating before withholding payments or investigating potential buyer fraud.
- Less than half of collectors and dealers keep a complete list of inventory in either electronic or paper form. Why not? It can be more work than it is worth, it is hard to keep up-to-date as transactions occur, they're not computer people...
- Of those that do keep a list, the majority use Microsoft Excel.
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